:root{color:#17202b;font-synthesis:none;--navy:#07121e;--green:#079653;--green-dark:#087647;--green-soft:#eaf7f0;--border:#dce3df;--muted:#6d7a74;--amber:#db8b16;background:#f6f8f7;font-family:Inter,Segoe UI,Arial,sans-serif}*{box-sizing:border-box}body{margin:0}button,input,select{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}.app-shell{grid-template-columns:248px minmax(0,1fr);min-height:100vh;display:grid}aside{background:var(--navy);color:#eef5f2;z-index:40;flex-direction:column;width:248px;padding:22px 12px 16px;display:flex;position:fixed;inset:0 auto 0 0}.brand{align-items:center;gap:11px;padding:4px 9px 25px;display:flex}.brand-mark{background:var(--green);color:#fff;border-radius:14px;flex:none;place-items:center;width:46px;height:46px;display:grid}.brand-mark svg{width:25px}.brand strong{font-size:19px}.brand strong span,.login h1 span{color:#18b76a}.brand small,.aside-footer small{color:#8da0ac;margin-top:3px;font-size:12px;display:block}nav{gap:6px;display:grid}nav button{color:#c8d3d8;text-align:left;background:0 0;border:0;border-radius:9px;align-items:center;gap:13px;padding:12px 13px;font-size:14px;font-weight:600;display:flex}nav button svg{width:20px}nav button:hover,nav button.active{color:#fff;background:#0e4d3d}.aside-footer{border:1px solid #253543;border-radius:10px;margin-top:auto;overflow:hidden}.aside-footer>div{align-items:center;gap:9px;padding:13px;display:flex}.aside-footer>div>span:nth-child(2){flex:1}.aside-footer strong{font-size:13px}.aside-footer button{color:#c8d3d8;background:0 0;border:0;border-top:1px solid #253543;align-items:center;gap:10px;width:100%;padding:12px 13px;display:flex}.aside-footer svg{width:18px}.tenant-avatar{background:#0f5a45;border-radius:50%;place-items:center;width:32px;height:32px;font-weight:700;display:grid}.content{grid-column:2;min-width:0}.content>header{z-index:20;background:#fff;border-bottom:1px solid #e2e7e5;align-items:center;height:72px;padding:0 27px;display:flex;position:sticky;top:0}.content>header h1{margin:0;font-size:21px}.content>header p{color:var(--muted);margin:2px 0 0;font-size:12px}.agent-state{align-items:center;gap:8px;margin-left:auto;display:flex}.agent-state strong,.agent-state small{display:block}.agent-state strong{font-size:12px}.agent-state small{color:#748079;font-size:10px}.avatar{background:var(--green);color:#fff;border-radius:50%;place-items:center;width:38px;height:38px;margin-left:22px;font-weight:700;display:grid}.menu-button,.menu-scrim{display:none}.status-dot{background:#c5ceca;border-radius:50%;flex:none;width:9px;height:9px;display:inline-block}.status-dot.ok{background:#09a45b}.status-dot.warning{background:var(--amber)}.page{max-width:1480px;margin:auto;padding:22px}.page.narrow{max-width:1080px}.panel,.welcome-strip,.owner-intro{border:1px solid var(--border);background:#fff;border-radius:11px}.panel-title{border-bottom:1px solid #e4e9e7;align-items:center;gap:10px;min-height:51px;padding:0 18px;display:flex}.panel-title>svg{width:21px;color:var(--green)}.panel-title h2{margin:0;font-size:16px}.right-status{color:var(--muted);align-items:center;gap:7px;margin-left:auto;font-size:12px;display:flex}.primary,.secondary,.outline{border-radius:7px;justify-content:center;align-items:center;gap:8px;padding:10px 15px;font-weight:700;display:inline-flex}.primary{background:var(--green);border:1px solid var(--green);color:#fff}.primary:hover{background:#07854a}.secondary{color:#28332e;background:#fff;border:1px solid #d2dbd7}.outline{border:1px solid var(--green);color:var(--green-dark);background:#fff}.primary svg,.outline svg,.secondary svg{width:17px}.wide{width:100%}.icon-action{color:var(--green);background:0 0;border:0;margin-left:auto;padding:8px}.icon-action svg{width:19px}.loading-page,.login-shell{place-items:center;min-height:100vh;display:grid}.login-shell{background:linear-gradient(135deg,#eef6f2 0,#f8faf9 55%,#e9f4ef 100%)}.login{border:1px solid var(--border);background:#fff;border-radius:15px;width:min(410px,100% - 32px);padding:35px;box-shadow:0 20px 60px #183c2c12}.login .brand-mark{margin:auto}.login h1{text-align:center;margin:15px 0 5px}.login>p{text-align:center;color:var(--muted);margin:0 0 25px}.login label,.settings-form label,.client-access label,.catalog-policy label{gap:7px;font-size:13px;font-weight:650;display:grid}.login input,.settings-form input,.settings-form select,.client-access input,.catalog-policy select{background:#fff;border:1px solid #d3dcd8;border-radius:7px;outline:none;padding:11px 12px}.login input:focus,.settings-form input:focus,.settings-form select:focus,.client-access input:focus{border-color:var(--green);box-shadow:0 0 0 3px #0796531c}.login label+label{margin-top:13px}.login .primary{margin-top:15px}.form-error,.danger-text{color:#a63c34}.form-error{background:#fff0ee;border-radius:7px;margin-top:12px;padding:9px 11px;font-size:13px}.toast{color:#fff;z-index:80;background:#10231a;border-radius:9px;padding:13px 17px;position:fixed;bottom:24px;right:24px;box-shadow:0 12px 34px #0003}.global-error{color:#a63c34;background:#fff0ee;border-radius:8px;justify-content:space-between;margin:12px 22px 0;padding:10px 13px;display:flex}.global-error button{color:inherit;background:0 0;border:0}.spin{animation:1s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.welcome-strip{align-items:center;gap:20px;padding:24px;display:flex}.welcome-strip>div:nth-child(2){flex:1}.welcome-strip h2{margin:0 0 6px;font-size:19px}.welcome-strip p{color:#5f6d66;max-width:780px;margin:0;font-size:14px;line-height:1.55}.bot-large{background:var(--green);color:#fff;border-radius:50%;flex:none;place-items:center;width:66px;height:66px;display:grid}.bot-large svg{width:34px}.summary-grid{grid-template-columns:repeat(3,1fr);gap:14px;margin:14px 0;display:grid}.summary-grid button{border:1px solid var(--border);text-align:left;background:#fff;border-radius:10px;align-items:center;gap:13px;padding:18px;display:flex}.summary-grid button>svg{width:24px;color:var(--green)}.summary-grid button span{flex:1}.summary-grid small,.summary-grid strong{display:block}.summary-grid small{color:var(--muted);margin-bottom:4px}.simple-info{align-items:flex-start;gap:15px;padding:20px;display:flex}.simple-info>svg{color:var(--green)}.simple-info h3{margin:0 0 5px}.simple-info p{color:var(--muted);margin:0;line-height:1.55}.crm{background:#fff;grid-template-columns:358px minmax(0,1fr);height:calc(100vh - 72px);display:grid}.conversation-list{border-right:1px solid var(--border);flex-direction:column;min-width:0;display:flex}.conversation-search{margin:16px;position:relative}.conversation-search svg{color:#718078;width:18px;position:absolute;top:11px;left:12px}.conversation-search input{border:1px solid #d5ddda;border-radius:8px;outline:none;width:100%;padding:11px 12px 11px 39px}.conversation-search input:focus{border-color:var(--green);box-shadow:0 0 0 3px #07965312}.stage-tabs{grid-template-columns:repeat(2,1fr);gap:7px;padding:0 16px 14px;display:grid}.stage-tabs button{border:1px solid var(--border);color:#3d4a44;background:#fff;border-radius:8px;justify-content:space-between;align-items:center;min-height:48px;padding:8px 10px;font-size:11px;display:flex}.stage-tabs button:first-child{grid-column:1/-1}.stage-tabs button.selected{color:#086f42;background:#f0f9f4;border-color:#77bea0}.stage-tabs strong{background:#eef2f0;border-radius:20px;place-items:center;min-width:21px;height:21px;display:grid}.stage-tabs .selected strong{background:var(--green);color:#fff}.conversation-rows{flex:1;overflow:auto}.conversation-row{text-align:left;background:#fff;border:0;border-top:1px solid #e9eeeb;gap:11px;width:100%;padding:15px 14px;display:flex;position:relative}.conversation-row:hover,.conversation-row.active{background:#f0f9f4}.conversation-row.active{box-shadow:inset 3px 0 var(--green)}.contact-avatar{color:#42524a;background:#dbe6e1;border-radius:50%;flex:none;place-items:center;width:42px;height:42px;font-weight:700;display:grid}.conversation-copy{flex:1;min-width:0}.conversation-copy>span{justify-content:space-between;gap:8px;display:flex}.conversation-copy strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.conversation-copy time{color:#77847e;font-size:10px}.conversation-copy small{color:#5e6d66;white-space:nowrap;text-overflow:ellipsis;margin:4px 0 7px;font-size:12px;display:block;overflow:hidden}.stage{border-radius:20px;padding:4px 8px;font-size:10px;font-style:normal;display:inline-block}.stage.ai_active{color:#087847;background:#e8f6ee}.stage.waiting_human{color:#a25e09;background:#fff2da}.stage.human_active{color:#155f9a;background:#e9f4fc}.stage.closed{color:#6c7671;background:#eef1ef}.unread{background:var(--green);color:#fff;border-radius:50%;place-items:center;width:20px;height:20px;font-size:10px;display:grid;position:absolute;bottom:15px;right:14px}.chat-panel{background:#f9faf9;flex-direction:column;min-width:0;display:flex}.chat-header{border-bottom:1px solid var(--border);background:#fff;align-items:center;gap:11px;min-height:76px;padding:12px 17px;display:flex}.chat-header>div{flex:1;min-width:0}.chat-header strong,.chat-header small{display:block}.chat-header small{color:var(--muted);margin-top:3px;font-size:11px}.chat-header .stage{margin-left:auto}.chat-header .primary,.chat-header .outline{white-space:nowrap;margin-left:5px}.mobile-back{background:0 0;border:0;display:none}.handoff-banner,.human-banner{text-align:center;border-radius:8px;margin:13px 18px 0;padding:10px 13px;font-size:12px}.handoff-banner{color:#955c12;background:#fff5e5}.human-banner{color:#155d8c;background:#eaf6ff}.messages{background-color:#f6f8f7;background-image:radial-gradient(#dbe5e0 1px,#0000 1px);background-size:24px 24px;flex:1;padding:22px clamp(18px,5vw,70px);overflow:auto}.message{background:#fff;border:1px solid #dfe5e2;border-radius:10px;max-width:min(72%,680px);margin:0 0 10px;padding:10px 12px;box-shadow:0 2px 6px #1633260a}.message.outbound{background:#e4f5e9;border-color:#cfe8d8;margin-left:auto}.message span{color:var(--green-dark);font-size:10px;font-weight:700}.message p{white-space:pre-wrap;margin:4px 0 5px;font-size:13px;line-height:1.45}.message time{color:#7d8983;text-align:right;font-size:9px;display:block}.automation-bar{border-top:1px solid var(--border);color:#66736d;background:#fff;align-items:center;gap:8px;min-height:45px;padding:10px 18px;font-size:11px;display:flex}.automation-bar svg{width:17px;color:var(--green)}.composer{border-top:1px solid var(--border);background:#fff;gap:9px;min-height:67px;padding:10px 14px;display:flex}.composer>button{color:#5d6b64;background:#fff;border:1px solid #d5ddda;border-radius:8px;place-items:center;width:45px;display:grid}.composer input{border:1px solid #d5ddda;border-radius:8px;outline:none;flex:1;padding:11px 13px}.composer input:focus{border-color:var(--green)}.composer .send{background:var(--green);border-color:var(--green);color:#fff}.crm-empty{text-align:center;color:#75827c;padding:40px 24px}.crm-empty svg{color:#91a099;width:35px}.crm-empty strong{color:#3d4a44;margin:10px 0 5px;display:block}.crm-empty p{margin:0;font-size:12px;line-height:1.45}.crm-empty.large{margin:auto}.group-search{margin-bottom:5px}.whatsapp-setup{grid-template-columns:minmax(290px,360px) 1fr;align-items:center;gap:28px;padding:24px;display:grid}.qr-box{aspect-ratio:1;border:1px solid var(--border);width:100%;color:var(--green);background:#fff;border-radius:9px;place-items:center;display:grid;overflow:hidden}.qr-box pre{white-space:pre;margin:0;font-family:Courier New,monospace;font-size:7px;font-weight:700;line-height:7px}.linked-mark{place-items:center;gap:9px;display:grid}.linked-mark svg{background:var(--green-soft);border-radius:50%;width:50px;height:50px;padding:12px}.whatsapp-setup h3{margin:0 0 7px}.whatsapp-setup p{color:var(--muted);font-size:13px;line-height:1.55}.success-box,.catalog-summary{background:var(--green-soft);color:var(--green-dark);border-radius:8px;align-items:center;gap:9px;padding:12px;display:flex}.group-list{padding:5px 18px 18px}.group-row{text-align:left;background:#fff;border:0;border-bottom:1px solid #e7ebe9;align-items:center;width:100%;padding:11px 0;display:flex}.group-icon{background:var(--green-soft);width:36px;height:36px;color:var(--green);border-radius:50%;place-items:center;margin-right:10px;display:grid}.group-icon svg{width:18px}.group-row>span:nth-child(2){flex:1}.group-row strong,.group-row small{display:block}.group-row small{color:var(--muted);margin-top:2px;font-size:11px}.toggle{background:#cbd3cf;border-radius:20px;flex:none;width:36px;height:21px;padding:3px;display:inline-block}.toggle i{background:#fff;border-radius:50%;width:15px;height:15px;transition:all .2s;display:block}.toggle.on{background:var(--green)}.toggle.on i{transform:translate(15px)}.hint{color:var(--muted);margin:0 18px 18px;font-size:11px}.empty{text-align:center;color:#7d8a83;padding:35px;font-size:13px}.catalog-summary{margin:18px}.catalog-summary svg{width:20px}.catalog-summary strong,.catalog-summary small{display:block}.catalog-summary small{margin-top:3px;font-size:11px}.catalog-policy{padding:3px 18px 20px}.automation-switch{text-align:left;background:#fff;border:0;align-items:center;gap:12px;width:100%;padding:12px 0 17px;display:flex}.automation-switch>span:last-child{gap:3px;display:grid}.automation-switch small{color:var(--muted)}.catalog-policy-grid{grid-template-columns:repeat(3,1fr);gap:12px;display:grid}.catalog-policy select:disabled{background:#f1f3f2}.catalog-actions{justify-content:flex-end;gap:10px;margin-top:18px;display:flex}.orders-table{padding:0 18px 12px}.orders-head,.orders-row{border-bottom:1px solid #e7ebe9;grid-template-columns:80px 1.4fr 80px 130px 150px;align-items:center;gap:12px;padding:12px 0;font-size:12px;display:grid}.orders-head{color:var(--muted);font-weight:700}.settings-form{gap:16px;padding:20px;display:grid}.input-icon{position:relative}.input-icon svg{color:#75827c;width:18px;position:absolute;top:11px;left:11px}.input-icon input{width:100%;padding-left:40px}.form-actions{align-items:center;gap:13px;display:flex}.form-actions small{color:var(--muted);flex:1}.owner-intro{justify-content:space-between;align-items:center;gap:20px;padding:24px;display:flex}.owner-intro h2{margin:0 0 7px}.owner-intro p{color:var(--muted);max-width:760px;margin:0;line-height:1.55}.system-health{background:var(--green-soft);border-radius:9px;align-items:center;gap:9px;min-width:210px;padding:13px;display:flex}.system-health.warning{background:#fff5e5}.system-health strong,.system-health small{display:block}.system-health small{color:var(--muted);margin-top:2px;font-size:10px}.owner-metrics{grid-template-columns:repeat(4,1fr);gap:13px;margin:14px 0;display:grid}.owner-metrics article{border:1px solid var(--border);background:#fff;border-radius:10px;align-items:center;gap:12px;padding:17px;display:flex}.owner-metrics svg{width:24px;color:var(--green)}.owner-metrics small,.owner-metrics strong{display:block}.owner-metrics small{color:var(--muted);margin-bottom:4px}.owner-grid{grid-template-columns:1fr 1fr;gap:14px;display:grid}.owner-block{padding:20px}.owner-block p{color:var(--muted);line-height:1.5}.owner-block span{color:var(--green-dark);align-items:center;gap:7px;font-size:12px;display:flex}.owner-block span svg{width:17px}.client-access{grid-template-columns:1fr 1fr;gap:30px;padding:22px;display:grid}.client-access code{background:#eef2f0;border-radius:6px;margin-top:7px;padding:7px 10px;display:inline-block}.client-access p{color:var(--muted);font-size:13px;line-height:1.55}.client-access form{align-content:center;gap:12px;display:grid}.activity-table{padding:0 18px 12px}.activity-head,.activity-row{border-bottom:1px solid #e7ebe9;grid-template-columns:160px 190px 1fr 110px;align-items:center;gap:12px;padding:11px 0;font-size:12px;display:grid}.activity-head{color:var(--muted);font-weight:700}.activity-row>span:last-child{align-items:center;gap:7px;display:flex}@media (width<=1100px){.owner-metrics{grid-template-columns:1fr 1fr}.summary-grid{grid-template-columns:1fr}.activity-head,.activity-row{grid-template-columns:130px 160px 1fr 95px}.crm{grid-template-columns:320px minmax(0,1fr)}.chat-header .stage{display:none}}@media (width<=760px){.app-shell{display:block}aside{transition:all .22s;transform:translate(-100%)}aside.open{transform:none;box-shadow:18px 0 45px #0004}.content{grid-column:auto}.content>header{height:68px;padding:0 13px}.menu-button{background:0 0;border:0;margin-right:8px;padding:7px;display:grid}.menu-button svg{width:22px}.menu-scrim{z-index:30;background:#07121e88;border:0;display:block;position:fixed;inset:0}.agent-state small{display:none}.agent-state{margin-left:auto}.avatar{margin-left:10px}.page{padding:12px}.welcome-strip{align-items:flex-start;padding:18px}.welcome-strip .primary{display:none}.bot-large{width:48px;height:48px}.bot-large svg{width:25px}.owner-intro{flex-direction:column;align-items:flex-start}.system-health{width:100%}.owner-metrics,.owner-grid,.client-access{grid-template-columns:1fr}.crm{height:calc(100vh - 68px);display:block}.conversation-list,.chat-panel{height:100%}.crm.has-active .conversation-list.mobile-hidden,.chat-panel{display:none}.chat-panel.mobile-visible{display:flex}.stage-tabs{grid-template-columns:repeat(3,1fr)}.stage-tabs button:first-child{grid-column:1/-1}.stage-tabs button{text-align:center;justify-items:center;min-height:52px;display:grid}.conversation-row{padding:15px 16px}.chat-header{min-height:68px;padding:9px 10px}.mobile-back{display:grid}.chat-header .contact-avatar{width:37px;height:37px}.chat-header .outline,.chat-header .primary{width:40px;height:40px;padding:8px;font-size:0}.chat-header .outline svg,.chat-header .primary svg{width:19px}.messages{padding:17px 12px}.message{max-width:88%}.automation-bar{font-size:10px}.whatsapp-setup{grid-template-columns:1fr;padding:17px}.catalog-policy-grid{grid-template-columns:1fr}.catalog-actions,.form-actions{flex-direction:column;align-items:stretch}.catalog-actions>*{width:100%}.orders-head{display:none}.orders-row{grid-template-columns:60px 1fr 80px}.orders-row span:last-child{color:var(--muted);grid-column:1/-1}.activity-head{display:none}.activity-row{grid-template-columns:1fr 1fr}.activity-row>span:nth-child(3){grid-column:1/-1}.client-access{padding:18px}.toast{text-align:center;bottom:12px;left:12px;right:12px}.agent-state strong{font-size:10px}}.content-body.crm-body{height:calc(100vh - 72px);min-height:0;overflow:hidden}.crm-body .crm{height:100%;min-height:0}.conversation-list,.chat-panel{min-height:0}.chat-panel{position:relative;overflow:hidden}.messages{scroll-behavior:auto;overflow-anchor:none;min-height:0}.conversation-rows{min-height:0}.hidden{display:none!important}.load-older{color:var(--green-dark);background:#fff;border:1px solid #cfdad5;border-radius:20px;align-items:center;gap:7px;margin:0 auto 18px;padding:7px 13px;font-size:11px;display:flex}.load-older svg{width:15px}.history-start{text-align:center;color:#85918b;margin:0 0 18px;font-size:10px}.jump-latest{color:var(--green-dark);z-index:5;background:#fff;border:0;border-radius:22px;align-items:center;gap:7px;padding:9px 13px;display:flex;position:absolute;bottom:122px;right:20px;box-shadow:0 4px 20px #0e37251f}.jump-latest svg{width:17px}.message-image{background:0 0;border:0;border-radius:8px;max-width:100%;margin:7px 0;padding:0;display:block;overflow:hidden}.message-image img{object-fit:cover;border-radius:8px;max-width:min(420px,100%);max-height:420px;display:block}.message-audio{width:min(360px,100%);margin:8px 0;display:block}.message-video{background:#111;border-radius:8px;max-width:min(430px,100%);max-height:430px;margin:8px 0;display:block}.message-document{color:#24362d;background:#fff;border:1px solid #d7e1dc;border-radius:8px;align-items:center;gap:10px;min-width:min(310px,100%);margin:8px 0;padding:10px;text-decoration:none;display:flex}.message-document>svg{width:23px;color:var(--green)}.message-document>svg:last-child{width:17px;margin-left:auto}.message-document span{flex:1}.message-document strong,.message-document small{display:block}.message-document small{color:var(--muted);margin-top:2px;font-weight:400}.composer .record.active{color:#c93737;background:#fff0f0;border-color:#dfb0b0}.recording-bar{color:#823434;background:#fff4f4;border-top:1px solid #f0d7d7;align-items:center;gap:9px;min-height:39px;padding:8px 18px;font-size:11px;display:flex}.recording-bar time{font-variant-numeric:tabular-nums}.recording-bar>span:last-child{color:#9d6969;margin-left:auto}.recording-dot{background:#e13b3b;border-radius:50%;width:9px;height:9px;animation:1.2s infinite pulse}@keyframes pulse{50%{opacity:.35}}.media-lightbox{z-index:100;background:#06100de8;place-items:center;padding:30px;display:grid;position:fixed;inset:0}.media-lightbox>button{color:#17241e;background:#fff;border:0;border-radius:50%;place-items:center;width:42px;height:42px;display:grid;position:absolute;top:20px;right:20px}.media-lightbox img{object-fit:contain;max-width:95vw;max-height:90vh}.media-lightbox svg{width:21px}@media (width<=760px){.content-body.crm-body{height:calc(100dvh - 68px)}.crm-body .crm{height:100%;display:block}.message-image img{max-height:300px}.jump-latest{bottom:118px;right:12px}.recording-bar>span:last-child{display:none}.automation-bar{min-height:39px}.composer{min-height:62px;padding:8px}.composer>button{width:42px}.message-document{min-width:0}}.contact-avatar{position:relative;overflow:hidden}.contact-avatar>span{font-size:inherit;color:inherit}.contact-avatar>img{object-fit:cover;background:#dbe6e1;width:100%;height:100%;position:absolute;inset:0}.test-safety{color:#714b0b;background:#fff8e8;border:1px solid #f0d49b;border-radius:8px;align-items:flex-start;gap:11px;padding:13px;display:flex}.test-safety svg{flex:none;width:21px}.test-safety strong,.test-safety small{display:block}.test-safety small{color:#80632d;margin-top:4px;line-height:1.45}.form-actions>span{flex:1}